LGBTQIA+ Inclusive Benefits

My Favorites

Hasbro is proud to offer comprehensive medical and mental health support for you and your loved ones.

TIPS: Click here for tips to make the most of your benefits.

Medical and prescription drug coverage

Hasbro’s coverage includes medically necessary services, as identified by Aetna, plus additional services. Most procedures will require pre-approval, including a signed letter, or more, from a qualified mental health professional. 

To find Aetna’s Gender-Affirming Surgery Policy, follow these steps:

  1. Google “Aetna Clinical Policy 0615.”
  2. Click on the first line in purple: “Gender Affirming Surgery – Medical Clinical Policy Bulletins.”

Dedicated Transgender Advocate

Get confidential support from Cathleen de Cook, RN, CCM – your Dedicated Transgender Advocate. Cathleen has helped many employees and their families through their personal journeys and offers compassion and strong clinical expertise.

Call 959-230-2616 to leave a confidential voicemail or email Cathleen directly at decookc@aetna.com. You also can contact our Transgender Care Advocate Concierge at 866-985-2093 who will warm transfer to Cathleen or take a message for a return call.

Mental Health Support

Both Modern Health and Aetna bring you robust mental health plans and services. Through Modern Health, you have access to confidential services for yourself or your household members, i.e., spouse/domestic partner, child, uncle, cousin. You can receive up to 8 free therapy sessions and 8 free coaching sessions per year. You can take advantage of one-on-one sessions, group sessions and meditation courses. 

Once you or your dependents complete your 8 free therapy sessions, Modern Health will integrate with your Aetna medical plan. You can continue seeing your same therapist after your 8 visits*, and your claims will be processed by Aetna at the medical plan cost share for a mental health visit. If you are looking for additional mental health services, including behavioral health, Aetna partners with providers on a state-by-state basis. You also have access to behavioral health services and support for teens and kids on a state-by-state basis.

*This does not apply to your 8 free coaching sessions.

Info for everyone

Gender-affirming care benefits are available to all Hasbro employees and their eligible dependents enrolled in a Hasbro medical plan. Medically necessary services plus additional services are covered. See the Gender-Affirming Care Summary for more details.

Get confidential support from Cathleen de Cook, RN, CCM – your Dedicated Transgender Advocate. Call 959-230-2616 to leave a confidential voicemail or email Cathleen at decookc@aetna.com

You also can contact our Transgender Care Advocate Concierge at 866-985-2093 who will warm transfer to Cathleen or take a message for a return call.

You have access to special resources and support with the Transgender Support Center. This center provides lots of information for all phases of your journey. You can access the center by logging into the Aetna website and looking under Health & Wellness. 

Keep in mind, if you work with both a nurse care manager and a Transgender Support Center advocate, they’ll work together to support you throughout your journey.

Your Aetna Concierge can give you a high-level overview of your benefits and the services covered. They can also help you find providers in your area or connect you with additional support. Call 800-843-4965 (TTY: 711).

Go to Aetna DocFind to find a gender affirming care provider in your area.

Contact your Aetna Concierge at 800-843-4965 (TTY: 711) and tell the Concierge you would like to work with an Aetna nurse care manager trained in transgender or gender-affirming care. The Concierge will try to connect you right away.

Aetna’s 24-hour Nurse Line gives you access to a registered nurse 24/7 who can answer a variety of health and wellness questions, including questions about gender affirming care. Call 800-556-1555 (TTY:  711) for more info.

Pride

A visible, accessible resource for LGBTQIA+ identified employees and allies that provides LGBTQIA+ focused networking, educational and social opportunities for the Hasbro community. We strive to be a catalyst to enact a truly inclusive culture internally, while also offering inclusive products and messaging externally.

Wizards Pride

Wizards Pride’s mission is to ensure that Wizards is an LGBTQIA+ friendly place to work; to foster inclusivity in Wizards company culture and hiring; to be a resource for Wizards brands and studios in social awareness communications; and support our communities through internal and external outreach. 

To learn more about Hasbro’s Employee Resource Groups, visit Hasbro’s intranet and select “Employee Resource Groups” under “My Essentials.”

Specialty Support

Access a specialized clinical nurse for certain situations, including transgender journey, fertility treatments, neonatal intensive care or mental wellbeing. This team of clinical nurse advocates understand the complexities of your health needs and can provide education; answer questions relating to treatment coverage or out-of-pocket costs and claims; offer emotional and wellbeing support; recommend in-network doctors and specialists; guide you through the precertification process; and help you understand and navigate our health benefits. Call 866-985-2093 (TTY:  711) for more info.

You can reach a fertility nurse advocate at 866-984-0154.

The Aetna Enhanced Maternity Program gives you access to:

  • A fertility advocate
  • Phone-based genetic counseling and screening, as well as convenient, confidential and cost-effective genetic testing
  • A personal nurse if you have health conditions that may affect your pregnancy
  • Guidance and support to help you stop smoking
  • Helpful information on prenatal care, labor and delivery
  • Digital support through the Aetna Maternity Support Center in the Health & Wellness section of your Aetna member website. 

Call 800-272-3531 for more information.

Tam has felt alone most of their life, like they’ve been between two worlds. After talking with some friends and a lot of soul-searching, Tam has made the decision to explore transitioning from their birth gender, male, to female. There are so many insurance benefits to review and understand that Tam feels overwhelmed and isn’t sure where to begin.

What steps should Tam take in their journey?

REMINDER: Make sure you update your personal info on Success Factors, including any name changes.


Aetna member site
800-843-4965 (available 24/7)

Aetna Red Carpet Medical Concierge Service
Monday – Friday
8am – 6pm ET/5am – 3pm PT

Website technical support
800-225-3375
7am – 9pm ET/4am – 6pm PT

Secure messaging log in issue support 
800-237-7476

Manage your benefits at home or on the go.

  • Review your plan’s benefits and coverage details,
  • See health care costs and what you need to pay,
  • View and pay claims,
  • Find in-network providers, and more!

After you register on the Aetna member website, get the Aetna HealthSM app by texting “AETNA” to 90156 to receive a download link*.

*Message and data rates may apply.

Download app from your mobile app store.

Support to improve your mental health and wellbeing at your fingertips.

Download app from your mobile app store.

Notifications