Hasbro is proud to offer comprehensive medical and mental health support for you and your loved ones.
TIPS: Click here for tips to make the most of your benefits.
Hasbro’s coverage includes medically necessary services, as identified by Aetna, plus additional services. Most procedures will require pre-approval, including a signed letter, or more, from a qualified mental health professional.
To find Aetna’s Gender-Affirming Surgery Policy, follow these steps:
Get confidential support from Cathleen de Cook, RN, CCM – your Dedicated Transgender Advocate. Cathleen has helped many employees and their families through their personal journeys and offers compassion and strong clinical expertise.
Call 959-230-2616 to leave a confidential voicemail or email Cathleen directly at decookc@aetna.com. You also can contact our Transgender Care Advocate Concierge at 866-985-2093 who will warm transfer to Cathleen or take a message for a return call.
Both Modern Health and Aetna bring you robust mental health plans and services. Through Modern Health, you have access to confidential services for yourself or your household members, i.e., spouse/domestic partner, child, uncle, cousin. You can receive up to 8 free therapy sessions and 8 free coaching sessions per year. You can take advantage of one-on-one sessions, group sessions and meditation courses.
Once you or your dependents complete your 8 free therapy sessions, Modern Health will integrate with your Aetna medical plan. You can continue seeing your same therapist after your 8 visits*, and your claims will be processed by Aetna at the medical plan cost share for a mental health visit. If you are looking for additional mental health services, including behavioral health, Aetna partners with providers on a state-by-state basis. You also have access to behavioral health services and support for teens and kids on a state-by-state basis.
*This does not apply to your 8 free coaching sessions.
Gender-affirming care benefits are available to all Hasbro employees and their eligible dependents enrolled in a Hasbro medical plan. Medically necessary services plus additional services are covered. See the Gender-Affirming Care Summary for more details.
Get confidential support from Cathleen de Cook, RN, CCM – your Dedicated Transgender Advocate. Call 959-230-2616 to leave a confidential voicemail or email Cathleen at decookc@aetna.com.
You also can contact our Transgender Care Advocate Concierge at 866-985-2093 who will warm transfer to Cathleen or take a message for a return call.
You have access to special resources and support with the Transgender Support Center. This center provides lots of information for all phases of your journey. You can access the center by logging into the Aetna website and looking under Health & Wellness.
Keep in mind, if you work with both a nurse care manager and a Transgender Support Center advocate, they’ll work together to support you throughout your journey.
Your Aetna Concierge can give you a high-level overview of your benefits and the services covered. They can also help you find providers in your area or connect you with additional support. Call 800-843-4965 (TTY: 711).
Go to Aetna DocFind to find a gender affirming care provider in your area.
Contact your Aetna Concierge at 800-843-4965 (TTY: 711) and tell the Concierge you would like to work with an Aetna nurse care manager trained in transgender or gender-affirming care. The Concierge will try to connect you right away.
Aetna’s 24-hour Nurse Line gives you access to a registered nurse 24/7 who can answer a variety of health and wellness questions, including questions about gender affirming care. Call 800-556-1555 (TTY: 711) for more info.
Pride
A visible, accessible resource for LGBTQIA+ identified employees and allies that provides LGBTQIA+ focused networking, educational and social opportunities for the Hasbro community. We strive to be a catalyst to enact a truly inclusive culture internally, while also offering inclusive products and messaging externally.
Wizards Pride
Wizards Pride’s mission is to ensure that Wizards is an LGBTQIA+ friendly place to work; to foster inclusivity in Wizards company culture and hiring; to be a resource for Wizards brands and studios in social awareness communications; and support our communities through internal and external outreach.
To learn more about Hasbro’s Employee Resource Groups, visit Hasbro’s intranet and select “Employee Resource Groups” under “My Essentials.”
Access a specialized clinical nurse for certain situations, including transgender journey, fertility treatments, neonatal intensive care or mental wellbeing. This team of clinical nurse advocates understand the complexities of your health needs and can provide education; answer questions relating to treatment coverage or out-of-pocket costs and claims; offer emotional and wellbeing support; recommend in-network doctors and specialists; guide you through the precertification process; and help you understand and navigate our health benefits. Call 866-985-2093 (TTY: 711) for more info.
You can reach a fertility nurse advocate at 866-984-0154.
The Aetna Enhanced Maternity Program gives you access to:
Call 800-272-3531 for more information.
Tam has felt alone most of their life, like they’ve been between two worlds. After talking with some friends and a lot of soul-searching, Tam has made the decision to explore transitioning from their birth gender, male, to female. There are so many insurance benefits to review and understand that Tam feels overwhelmed and isn’t sure where to begin.
What steps should Tam take in their journey?
REMINDER: Make sure you update your personal info on Success Factors, including any name changes.
Thank you again SO much for everything so far, it’s been absolutely incredible not just finally realizing so many things I’d hoped for that had felt out of reach for so long, but more than anything feeling like I’ve had someone really advocating for me throughout the experience and guiding me through the process of trying to get care that is apparently usually an absolute nightmare. Instead, I’ve felt so supported the entire time, and I can’t thank you enough for all the work you’ve put in to make it all happen! I truly appreciate it more than I can say.
– Patient talking about Cathleen
Aetna member site
800-843-4965 (available 24/7)
Aetna Red Carpet Medical Concierge Service
Monday – Friday
8am – 6pm ET/5am – 3pm PT
Website technical support
800-225-3375
7am – 9pm ET/4am – 6pm PT
Secure messaging log in issue support
800-237-7476
Manage your benefits at home or on the go.
After you register on the Aetna member website, get the Aetna HealthSM app by texting “AETNA” to 90156 to receive a download link*.
*Message and data rates may apply.
Download app from your mobile app store.
Support to improve your mental health and wellbeing at your fingertips.
Download app from your mobile app store.
Aetna AbleTo gives you virtual, personalized support that can help you better manage your emotions and improve your overall health. You can meet with a behavioral coach and therapist each week to set goals and learn coping strategies. To learn more, visit Aetna AbleTo, call 844-330-3648 or tell your Aetna case manager you’d like to participation.
Aetna also partners with specialized providers nationwide and state-by-state to ensure you can get the support you need for your specific issue.
Ages |
Provider |
Contact |
State Availability |
---|---|---|---|
Depression, anxiety or those struggling with mental wellbeing concerns |
|||
5+ |
Array at Home |
800-442-8938 / TTY 711 |
Nationwide |
5+ |
Telemynd |
866-991-2103 / TTY 711 |
Nationwide |
5+ |
Alma Health |
Nationwide |
|
13+ 18+ |
Talkspace |
https://www.talkspace.com/aetna |
Nationwide |
18+ |
CVS® MinuteClinic® |
855-417-2486 / TTY 711 |
|
18+ |
Meru Health |
Nationwide |
|
18+ |
Brightside |
415-360-3348 / TTY 711 |
Nationwide |
STRUGGLING WITH SUICIDE |
|||
12+ |
Vita Health |
844-866-8336 (844-866-TEEN) / TTY 711 |
AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV |
SUBSTANCE AND ALCOHOL USE CONCERNS |
|||
18+ |
Eleanor Health |
866-972-0771 / TTY 711 |
LA, MA, NC, NJ, OH, TX, WA |
18+ |
Workit Health |
877-777-2671 / TTY 711 |
FL, MI, NJ, OH, TX |
CHRONIC MEDICAL CONDITIONS AND MENTAL HEALTH |
|||
18+ |
AbleTo |
844-330-3648 / TTY 711 Monday – Friday: 9 a.m. to 8 p.m. ET/6 a.m. to 5 p.m. PT |
Nationwide |
SERIOUS MENTAL HEALTH CONDITIONS |
|||
6+ |
Valera Health |
AZ, CT, MA, NJ, NY, OR, WA |
|
12-28 |
Charlie Health |
AZ, CA, CO, DE, FL, ID, IL, MD, MI, MT, NJ, NV, OH, OR, PA, SC, TX, UT, WA, WY |
|
EATING DISORDERS |
|||
6-24 |
Equip Health |
855-387-4378 / TTY 711 |
Nationwide |
OBSESSIVE-COMPULSIVE DISORDER |
|||
All |
NOCD |
Nationwide |
Modern Health offers mental health benefits for children and teens, including therapy, meditations and self-guided programs designed just for them. Download the Modern Health app and visit the Member Knowledge Center under the FAQ section for more information. You also can email help@joinmodernhealth.com.
Aetna also offers specialty treatment for children and adolescents on a state-by-state basis.
Ages |
Provider |
Contact |
State Availability |
|
---|---|---|---|---|
6+ |
Valera Health |
AZ, CT, MA, NJ, NY, OR, WA |
||
6-24 |
Equip Health |
855-387-4378 / TTY 711 |
Nationwide |
|
12+ |
Vita Health |
844-866-8336 (844-866-TEEN) / TTY 711 |
AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV |
|
12-28 |
Charlie Health |
AZ, CA, CO, DE, FL, ID, IL, MD, MI, MT, NV, NJ, OH, OR, PA, SC, TX, UT, WA, WY |
||
Under 18 |
Brightline |
CT, MA, NJ, NY, WA |